lost my phone for 2fa and need to remove auth code

Discussion in 'Dispute Forum Archive' started by morita 17, Oct 13, 2019.

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lost my phone for 2fa and need to remove auth code
  1. Unread #1 - Oct 13, 2019 at 2:55 PM
  2. morita 17
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    lost my phone for 2fa and need to remove auth code

    need to remove auth of my acc
    Name:Morita 17
     
  3. Unread #2 - Oct 13, 2019 at 10:31 PM
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    lost my phone for 2fa and need to remove auth code

    Hey Morita17,

    First off, if you saved it, enter your long 2FA backup code that you were prompted to keep when setting up 2FA where you would normally enter your short codes.

    When requesting a 2FA removal, please note the administrative team needs proof of two or more of the following things:
    • Post from a home IP
    • Recovery phone number*
    • Current email address
    • Skype/Discord used in the past or present**
    • If you have donated directly through PayPal;
      • Transaction date and amount
      • PayPal email
    NOTES:
    *Registering 2FA to your account does not automatically add your number as a recovery phone number, you would have needed to add this manually in your Account Settings.

    **Third party account access (such as email and Skype/Discord) are not substantial verification methods - the whole point of registering 2FA to your account is to have EXTRA security past regular recovery methods.

    Failure to provide aforementioned details when requesting 2FA removal may result in a delay.

    If you cannot provide what is required, then you MUST prove without a reasonable doubt that you are the true owner of your account. If you are unable to do this, your 2FA will NOT be removed.
     
  5. Unread #3 - Oct 15, 2019 at 7:23 PM
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    lost my phone for 2fa and need to remove auth code

    • Recovery phone number* [redacted]
    • Current email address [redacted]
    • Skype/Discord used in the past or present** Morita#6423
     
    Last edited by a moderator: Oct 15, 2019
  7. Unread #4 - Oct 15, 2019 at 11:46 PM
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    lost my phone for 2fa and need to remove auth code

    All sensitive information will be hidden from the public.

    I need one more information from you prior to removing the 2FA. Please provide any of following:

    • Recovery phrase, hint: e ******t
    • If your registered birthday is your actual birthday, please provide proof of this in the form of an ID.


    Keep in mind, do not edit your information in. Make a new post and i'll merge the threads together.
     
  9. Unread #5 - Oct 16, 2019 at 12:25 PM
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    lost my phone for 2fa and need to remove auth code

    [redacted]
     
    Last edited by a moderator: Oct 16, 2019
  11. Unread #6 - Oct 16, 2019 at 12:50 PM
  12. Gen
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    lost my phone for 2fa and need to remove auth code

    I've disabled 2fa on your account. Be sure to re-enable 2fa on your account and keep the long code somewhere safe in case you find yourself locked out again - you can use this code once as a 2fa code entry so that you can log in and manually disable it yourself.
     
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