2FA removal.

I’m needing to remove my 2FA on my other account, I got a new phone awhile back and I forgot to write down the Authenticator to be able to add it to this phone. What information do I need to provide to have this done? The account name on Sythe I’m referring to is “OneDefence” thanks in advance!

 

First off, if you saved it, enter your long 2FA backup code that you were prompted to keep when setting up 2FA where you would normally enter your short codes.

When requesting a 2FA removal, please note the administrative team needs proof of two or more of the following things:

• Post from a home IP
• Recovery phone number*
• Current email address
• Skype/Discord used in the past or present**
• If you have donated directly through PayPal;
  • Transaction date and amount
  • PayPal email

NOTES:
*Registering 2FA to your account does not automatically add your number as a recovery phone number, you would have needed to add this manually in your Account Settings.

**Third party account access (such as email and Skype/Discord) are not substantial verification methods - the whole point of registering 2FA to your account is to have EXTRA security past regular recovery methods.

Failure to provide aforementioned details when requesting 2FA removal may result in a delay.

If you cannot provide what is required, then you MUST prove without a reasonable doubt that you are the true owner of your account. If you are unable to do this, your 2FA will NOT be removed.

 

The account I'm trying to Disable 2FA on is "OneDefence"

My IP : [redacted]

Current email address is : [redacted]

Discord is : Guams.#3230, Unique ID is : 445384999701708801

I haven't donated through PayPal but I did donate 5$ to Wortel I believe it was, and I used 07 Gold.

 

Hello OneDefence,

Please provide the following:

• Recovery phrase, hint: ** s** *** g*********
• Registered email, hint: a**k*****@g****.com
• If your registered birthday is your actual birthday, please provide proof of this in the form of an ID. You may censor out irrelevant information in your picture.
• Any proof of donation or date:

 

I'm having issues remembering the email that was used, I usually use the same email for pretty much everything game related. But I can provide a picture of my ID. which should help some.

[redacted]

 

I've disabled 2fa on your account. Be sure to re-enable 2fa on your account and keep the long code somewhere safe in case you find yourself locked out again - you can use this code once as a 2fa code entry so that you can log in and manually disable it yourself.