Account services should be changed

I want to chime in with something I saw and I loved the idea of - there are already 2 threads up for account services and as this one is titled a more general "Account services should be changed" so I thought this would be a better place. Before I start I also want to say I have no affiliation whatsoever with the dude's thread I'm about to link and I have never spoken with him or traded with him before.

7.5M Halo's|Fdrive's Castle Wars service|Hand-Done|2 days completion|07GP, PP,BTC|Custom Tickets

He offers a "screen share" feature over Teamviewer, in which at any time you can view your account and see what is being done on it. I don't know the logistics behind this - I assume he does more than one account at once and I'm not too familiar with any of Teamviewer's recent features - but this is definitely a step forward in regards to account services. I'm not suggesting that we require every account worker to livestream/screenshare themselves, that's ridiculous, but it's definitely one way of dealing with the problem that you never know what's happening on your account.

 

I just stumbled upon his thread a few hours ago. I was going to message him saying I think that's a badass feature of his services to allow teamviewer at all times. This is a huge leap forward and I think everyone should eventually offer this, It definitely stops helps a big way against scams/bans.

So it seems like a good solution in regards to both of the suggestions - to those who offer account services.

 

Using Cong's business for an example, he is using friends from an ex-clan as workers. Lets say he forces all of his workers to register to Sythe. We place their profiles in the list for his business, except now we have unused profiles on our forums that accomplish nothing. If a workers scams, sure go ahead and ban the freshly made accounts that is associated with the worker, but they can easily become a worker for another business and ban avoid a new profile for Sythe. They will not be required to post on the forums, so we would have no real indication that they are ban avoiding because their targets are the businesses themselves.

After thinking about that scenario, I believe that it would make a demand for active Sythe users being hired out to these businesses. Companies that have numerous active forum members will be valued higher by certain purchasers because customers will see that each of those members have credibility, compared to random people that do not have a presence in our community. Thus, we would be actively supporting workers on Sythe and businesses could even encourage their workers from our community to deal with the transactions related to Sythe members. It creates a safer environment, and promotes activity on Sythe.

I have always been a supporter of ideas that promote the activity on Sythe, so I support this idea.

 

Same situation with me really, most of my workers don't use Sythe outside of our service thread. That said, they're listed anyway in case they want to take on work when I'm not around and we've had no issues with it.

Support, it seems reasonable.

 

No need to say that if all you're after is bashing the staff.

 

That sounds like an insane security risk o_o

Spoiler: Vlad's post

I've seen people offer these in the past, even I used to offer these when I started up(on request, specifically join.me) the only issue is that for example x-stakers wouldn't want their rsn's leaked (tweeting hazord), other then people having shit net (thus limitin the market only a fraction) I don't see any issues with this

@Stream Punk it wouldn't help at all against scams o_o, if anything if the service provide is incompetent he'll ahve shitty teamviewer settings thus being a security hazord

 

I was wondering if I would do in this scenario, the simplest answer I could think of was a VM for each client with teamviewer on it so they could access an individual instance. However, this only works with 2-3 clients max and only works with people who have relatively powerful PCs.

Another solution, you could have something like a private YouTube stream of the account services with black boxes set up covering the names. You can change the YouTube settings to only make it viewable for select other YT accounts (meaning you can grant someone access while you work on their account, and revoke their permission once you finish their job.)

 

That would work,but there's a few issues;
1) Like I said above you're limiting a small part of the userbase with shit net/shit pc.


^ that's my packet loss with 5 teamviewers connected to me, I don't wanna know what adding a few streams to that would do

(keep in mind I have the best package I can get in belgium)

2) The main issue would still be it's all irrelevant, someone can still use a mirror mode client to bot said accounts

Considering they don't want to put in a small post count requirment for specific sections (thinking of rentals here) I highly doubt they would make a stream mandatory

I also suggested something similar be done in the service department a few months back;
Stricter/more rules on training/questing services

 

That kinda throws the TV idea out of the window but the streaming one still counts. You could have a section (one monitor, for example) of all the accounts you're on and you can see all of the accounts the person is working on. The account names names would be blocked out like streamers do, and the stream would be an invite-only one on YT. You would see the person's mouse moving between accounts etc so it would be pretty obvious if he was botting. There are downsides too obviously, but just an idea.

Also, I just wrote out a huge post, reloaded by mistake, and the draft didn't save so

 

I think something such as: "If you are hired for a service, you must do the service unless you have explicitly stated the work may be subcontracted out. You will be held responsible for any work subcontracted out.

If your worker(s) have a Sythe account, please link them in the OP."

This work for everyone?

 

something along them lines yes my friend hi btw Tmoe long time no speak.

 

Im sure they have the time to make a sythe account (45 seconds) and skype account (2 minutes)

 

Most already do ^^

 

Sounds great actually brotha

 

That sounds good but I thought this was already a thing excluding the "explicitly stating you outsourcing" part?

 

Agreed.

I believe that it could cause harm/somewhat issues if left unattended at least if not changed.

 

My recommendations:

To prevent complications with people trying to say they are going to contract the work out after already declaring an agreement for the service:
"If you are hired for a service, the service must be completed by you unless it was explicitly stated that the workload would be subcontracted out within the original agreement with your client."

The second part needs clarification on whether the service provider will be held responsible for ALL subcontracted work or just subcontracted work that was not supposed to be occurring because new users reading the rule might throw up questions on the forums over it.

 

Sounds good. Can we get a set punishment added for non-agreed outsourcing alongside this? Twc + temporary ban sounds appropriate

 

I would personally say get rid of outsourcing all together (as shown in this thread) but hey, just my two cents.

 

As a worker, and then manager of arguably the largest service provider on Sythe. I have to disagree.

Let me state some opinions;
1) I feel if the company takes fault for any harms/fouls to the account then there shouldn't be a need for this. UPS has had workers scam/bot in the past and we have fully compensated for it. There is no getting around this. This happens and nothing can stop it. You can only do what you can to compensate for it. Which is why deposits came into the picture. This does not happen often, I think since UPS opened it's doors we have had over 300 workers in and out and maybe only had 7-8 of them scam/bot? When this does happen, we fully compensate the customer for what happened and either create them a new account if banned, or refund the money if scammed. If this is the case; We should not be obligated to disclose that information.

2) Most of the current workers at UPS have no tie to sythe, and have 0 interest in having any tie to sythe. I don't feel comfortable forcing someone to make an account on something they have no interest in being apart of. They only want to play runescape, and make some cash on the side. UPS absolutely does not want customers contacting the workers, not unless they have a current order and they are wondering the status of the order or just checking in on the worker to see if they need anything. We do not want customers asking workers for quotes, or discussing future orders, which is why we disclose the managers skypes/sythe's only.

I'm 100% okay with the fact that we have to disclose that we outsource our work. I don't feel comfortable forcing my workers to disclose their skype/sythe. I would fight this tooth and nail for the safety and security of my workers.

While there is some risk , there will always be risk. Disclosing the skype information of all the workers only implements security concerns in my opinion.

What happens when a customer contacts the worker directly, the manager have no knowledge of a deal performed, and then the workers scams/bots and denies it. Who do we trust then? What do we do in that situation. Going through the managers and having no direct line of communication from customer to worker keeps that security, and pillow if something goes wrong alive.

Why take a huge reason people come to sythe away? If outsourcing was banned completely outright, then imagine how many more threads we would need in the services sub-forums. There is already too many, and it's hard to keep up. People enjoy the comfort, security, and care that larger companies have to offer. Don't take that away from them.