[STAFF INPUT] Bogla

Scammer's Sythe profile link: @Bogla @Bogla Eva
Prove that the user is the same: My order was placed on there website
Proof of offsite scam/blackhat:
It was not a straight out scam i will explain the situation, before i post my conversation with him ( only emails ) i would like to say instead of him PM'ing a " mod " with his pictures, i would like them to be made public as i have already tried to get him to email me in wich he has kept saying he will PM them to a mod.

Alright, so what orignally happened is i ordered 30m 07 gp from the boglagold website, in wich i have 100's of times previous, and my CS rep was @Bogla Eva and she had gave me 53M 07 by accident ( i originally thought i had gotten a " bonus " as per being a loyal customer and literally spending 1-2k+, She had accepted the trade, ( both screens ) without confirming my order in the livechat in wich always happens, so i asked if i had gotten a " tip " or " bonus " i cannot remember the exact wording something of the sorts and that is when she told me she had made a mistake, and it was up to my discretion if i wanted to pay the gold back, I was originally going to give it back then though, well im sure these guys have made at least 500+ profit off me so 23m shouldnt be a big deal, as i was already told i did not have to pay it

fast forward to october 11th i go to buy 17M 07 as per normal , join the livechat and get told to forward my g2a receipt, from " nero " then bogla eva joins and says she is keeping my 17m i ordered as payment for her mistake and i owe her another 6m 07 gold, i then asked why she would do that when she had told me i would not have to pay the gold back because it was her fault after arguing with her realizing it is not going anywhere i emailed bogla Gyazo - fa7ab046a49b9595ccfefdf6005f9c5c.png

He says he will not be able to help me or provide screen shots of where eva told me i would not have to pay the money back, so as a consumer i was deceived into a future purchase where without my knowledge my funds

 

so as a consumer i was deceived into a future purchase where without my knowledge my funds would be withheld.

 

Him not providing me screenshots and saying he will PM them to a mod.
Gyazo - efe789f19c7df34a0f84ca15f6048747.png

 

I'm going to say this is fine, no one in their right mind would give a customer a 23m 07 (equal to around $23) in bonus gold unless they're ordering 500m+

I'll leave this open for another mod as it's a grey area, but my personal opinion is it's fine, I understand how livechat can become overwhelming sometimes and you accidentally give someone the wrong amount, and Bogla made 0 profit (minus profit if you will) from selling you 53M 07 when you only ordered 30m 07.

 

But the fact that i was lied to and told it was up to my discre

But the fact that i was lied too and told it was up to my discretion if i wanted to pay back the gold or not, only to withhold a future purchase with no reason is highly suspect. as i said i was deceived into a future purchase so they could withhold funds from me

 

They didn't deceive you into future purchases, and the matter of the fact is, if you've bought over 1k+ with them you would know very well no livechat operator would give you 23m in tips. In my eyes you're being selfish and greedy because Bogla made minus profit from that trade and you would know that very well. We don't make minus profit just to give bonus to our customers. (Speaking from a livechat perspective.)

Again, ruling it as fine, will let other staff members have an opinion.

 

I was lied to because she said it was up to my discretion if i wanted to pay it back, and if you spend 1k+ at any retail you usually get discounts/bonuses if i was told i had to pay the gold back or else my future purchases would be with held i would have handled the situation different and not be complaining the fact is if it was MY discrection why is my order being frauduently held then?

 

I personally believe in the situation where you were told your future purchases would be held you would of ran with the 23m, because Eva told you it was a mistake, and in that light you should of given it back if you were a decent enough person who knows that they would of made minus profit on that trade.

 

I would not have if i spent thousands of dolars through a website that i obviously trust why would i throw it away for 28$ ( CAD )

 

Hang on, did Bogla (or his Agent) say you could keep the gold?

EDIT: When the mistake was made?

 

Yes i was told i could keep the gold. it was 3-4 days ago i can get the exact date if needed
It was only after when i placed another order i was told i had to pay for this and my funds would be withheld.

 

If that is the case, then it appears a valid gift has been made. A gift is a gift, and so Bogla would have no right to withhold the 17m you ordered to compensate for their 'mistake', as they passed their mistake off as a gift - they can no longer undo that transaction.

Whether it is a gift though may depend on the actual words immediately after they realized it was a mistake. Do you have the chat screenshots? Or does Bogla have them saved on his server?

 

Bogla has the conversation saved he said he would be posting them, i just asked bogla eva via live chat i will reply if i can get the screenshot from her.

 

There are a lot of ways you can cut this, but the two most practical ways are as follows:

1. The 23m was a mistake, they told you it was a mistake, but they said, implied or suggested you could keep it, so it was a GIFT; OR
2. The 23m was a mistake, they told you it was a mistake, but they did NOT say, imply, or suggest that you could keep it.

In the first scenario, as I mentioned above, a gift is a gift, and they cannot deduct your present purchase from their past mistake, because it was a gift.

In the second scenario, the fact that they informed you of a mistake means that you should know it was a mistake, and would be unjustly enriched if you kept that money and didn't return it to them.

So, when the screenshots are posted, if Bogla (or his Agents) say, imply, or suggest that you can keep the money, then it would be a gift. If they make no such statements, suggestions, or implications, then you have to pay them back. Do you agree that is a fair method to decide this situation?

 

Will have to wait for bogla, this was my chat with eva


Eva
Bogla's handling the situation so theres nothing i can do for you, i dont have it and im behind on sales atm pretty busy

You can message Bogla at [email protected]

josh
why do you lie? you sent me screenshots yesterday of what i said to you. lol

Eva
id have to dig up our chats and im behind on sales atm

You can message Bogla at [email protected]

 

yes i think that is fair. but i would like my payment refunded and i would give back 23m , wich i can give first before my payment is refunded

 

@malakadang

What most people don't understand when working in livechat is if Eva was to say, "Please return the 23m 07" the person buying the gold 99.9% of the time wouldn't return it, they would pocket the free 23m 07 and end up buying from another gold store.

Given the circumstance, the OP clearly understands Bogla made minus funds while purchasing the 30m 07. Instead of returning the 23m he chose to keep it, knowing very well no gold site under the sun would tip 23m 07.

Bogla should have his 23m 07 refunded no matter what was said and Maclain should have his payment for 17m 07 refunded. It was NOT intended to be a gift at all, no livechat worker would "gift" someone 23m 07 or give them a bonus of 23m 07 on a 30m 07 order. People really need to understand this.

 

I already told you, if you spend thousands of dollars in retail, alot of the time you get a tip or bonus showing that they appreciate your buisness, so thats what i originally thought it was, and if she would of said that i would of returned it instantly i have spend upwards of 600 $ in this past month alone, i solely used them for buying and selling GP,
And then eva said i could keep the gp, if i did 100% have to give it back she should of told me then and been upfront and not try and be sneaky and withhold a future payment,

 

Exactly thank you , this is why they have procedures there suppose to follow, as in confirm your order before the trade is accepted.

 

previous post was @Jefe