Rsmalls/Julia unresponding to account purchase made via Rsmalls site for $120 USD.

After purchasing an account via the Rsmalls.com website, the seller did not respond back to the website to deliver the information needed, thus I had never received any virtual goods. After asking for a refund, every respondant simply asked for me to wait for their manager Clara wong (clarawong808, [email protected]) etc. to return in order to receive my refund. Throughout all hours of the day through 3 days it's the exact same wait for our manager, who apparently hasn't shown up to work in 3 days. Live chat associated talked to is Okaygoods Messenger, workers talked to are - Winnie, Tom, Slina. Purchase via Rsmalls.com. After doing some research I realized that the company owner/their manager is Julia via Sythe. I guess making this post is the only way to actually get attention/help from the general community/Julia herself.

Not sure how to post screen shots on this forum, but will comply if explained how to. Here are some allocated chats.

[email protected]:09:29:41

Hello, I am wondering if your manager Clara is finally there at work, so that I may get my refund credited. May I talk to Tom?

• Winnie:09:29:49
  hello! friend ! May I help u ?

• Winnie:09:30:27
  he didnt work today

• [email protected]:09:30:42
  who didnt work today?

• [email protected]:09:32:43
  Can i receive an email or skype to contact your manager at? I've been waiting for a refund for 3 days now.

• Winnie:09:33:42
  [email protected]

• [email protected]:09:34:21
  Thank you, do you know her working hours by chance?

• Winnie:09:35:24
  not sure now, u can add

• [email protected]:09:39:37
  i can add?

• [email protected]:09:39:47
  I just sent her an email

• Winnie:09:40:40
  kk

• [email protected]:09:40:41
  I received a mailbox not unavailable message through that email

• [email protected]:09:40:42
  ?

• [email protected]:09:41:15
  it says that the mailbox is unabailable and all forms of messages result in permanent failure

• [email protected]:09:43:07
  Can you just credit me a refund? I never received any virtual goods and am uninterested in anything else in your store. why can't you simply give me the obvious refund?

• [email protected]:09:46:39
  Hello/

• Winnie:09:47:31
  i am sorry friend, we cant refund you now only manager know the password of the account, so you may need to wait for him ,when he is here we will ask him to look into your case within 24 hours and refund you as soon as possible

• [email protected]:09:48:10
  why is your manager never there?

• [email protected]:09:48:40
  ive been told to wait for her to be there for the past 3 days

• [email protected]:09:53:25
  which skype profile is the real one for your manager? there are many live:clarawong808

• [email protected]:09:59:05
  Hello?

• Winnie:10:00:17
  [email protected]

• [email protected]:10:01:44
  I've tried emailing that mail identity. It states that the email box does NOT exist

• [email protected]:10:04:42
  Hello??

• [email protected]:10:04:42
  Hello??

• winnie:10:06:03
  then i also dont know , friend

• winnie:10:06:17
  once he come , then i told him ,ok?

• [email protected]:10:08:54
  but he hasnt come in 3 days....

Being the most recent one.

First chat after purchase:


Hello, I just purchased an account costing $120 USD via Paypal. Were you able to receive the order?

Slina:07:50:36

May I know your order number or payment email

[email protected]:07:51:20

Paypal email sent from [email protected]

Slina:07:51:26

Let me check for you, please wait for one moment

[email protected]:07:51:45

email during checkout written down as [email protected]

[email protected]:07:52:31

Also, may i know your refund policy if the account were to be recalled?

Slina:07:55:06

can u give me some time to contact seller

[email protected]:07:55:28

sure alright. how long will i take?

[email protected]:07:55:41

and could you tell me your policy if an account were to be recalled?

Slina:07:59:24

once he replied , we can send u email

[email protected]:08:06:21

will the email be to charlesye4444 or alexhaoye?

Slina:08:06:37

[email protected]

[email protected]:08:06:39

id prefer to go to charlesye4444 as put in the order email please, rather thn the payment email

[email protected]:08:06:42

oh alright

[email protected]:08:06:44

thats fine

[email protected]:08:10:03

can you tell me about your policies in the event of a recall plz?

[email protected]:08:10:17

and will i be receiving email details of the email binded to the account as well?

Slina:08:10:22

yes

[email protected]:08:10:38

ok cool, thanks

[email protected]:08:11:07

how do you prevent the original owner from recalling though?

[email protected]:08:12:37

hello?

Slina:08:13:22

account is not instant and it is usually take 1-2 days to get it we are not the account owner just middle man。if u paid we can contact seller，and after he got reply we will give you the account infor

[email protected]:08:14:26

Yes, but what if the seller takes back the account. Will you take action if it is provable?

Slina:08:16:09

we will try our best to ask paypal for help

[email protected]:08:19:17

Have you delt with recalls in the past?

Slina:08:21:20

?

[email protected]:08:22:44

Have you delt with sellers taking back accounts in the past?

Slina:08:23:05

not really

[email protected]:08:25:10

are your sellers trustworthy?

[email protected]:08:26:29

What if the seller doesn't deliver the account?

[email protected]:08:29:25

would i be refunded?

Slina:08:29:43

sorry,we can not give u 100% gurateen for that

[email protected]:08:32:31

what do you mean?

[email protected]:08:32:46

if the seller does not deliver the product why would i not be refunded?

Slina:08:34:08

we are not the acc owner

[email protected]:08:34:08

your boss is Julia via Sythe correct?

Slina:08:34:18

once u get it,we will send money to the seller

[email protected]:08:34:35

i understand that you are not the account owner. If i do not get the account becaue the seller doesn't deliver the information

Slina:08:34:46

once we sent the money,we can not get the money back from the seller

[email protected]:08:34:48

i would get the money refunded on paypal correct?

Slina:08:35:11

if he does not reply the acc info,we can refund u

[email protected]:08:35:22

Okay cool, thats all that i was asking

[email protected]:08:35:26

thank you

[email protected]:08:35:52

the owner of your business/the public rep is Julia via Sythe correct?

[email protected]:08:37:58

hello?

Slina:08:38:45

Julia's Vouch thread

[email protected]:08:40:12

Alright cool, thanks. was just wondering

They linked me to Julia/clarawong via Sythe.




Continuing forwards, other respondants and conversations ended and went nearly identical to the last one that I've posted being the first of the two.

Please look into this and do the wrongs right. Thanks for the time Sythe moderators.

 

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Imgur: The most awesome images on the Internet

Imgur: The most awesome images on the Internet

screen shots of the first and last present conversations via their live chat for proof of talking to them based on their given url for livechat linking them to Rsmalls

 

On another note, the only reason why I'm being frantic about this and not taking into consideration business difficulties/real life problems is that their domain is expiring in the next couple of weeks. Either they're trying to pull a fast one or she is simply busy. Rather not take my chances and try to seek help when I can.

 

@Julia please resolve this as soon as possible.

 

is the response

 

Thanks. Refund received and disputed. Thank you for the help Sythe moderators for getting in contact with Julia to sort the issue out. I appreciate the time and help.

 

Glad to hear it's resolved.

Closed