Why you shouldnt use playerauctions Ft. their Livechat

Story : About two months ago I bought a lvl 30 smurf account from a seller on PA. Unfortunately it was permbanned days after due to being botted. To my suprise I found on their website that this was against their TOS. I pretty much knew that there was no way I would ever be getting a refund or a replacement, but decided to try anyway. Pissing off their livechat turned out to be a fun pasttime whenever I was bored to death.
Down below I have copy pasted the last two chats. I turned on the heat during my last session and to my suprise the live support ragequit during my masterpiece. These chatlogs confirm everything that you should know when dealing with PA including :

- Lying to customers
- "Support & ticket system" actually doing nothing for you
- Supporting scammers


I have taken my time to edit out my name. Anything else is unchanged and I will gladly provide screenshots to any non believer out there.

Your Question: Ticket regarding scammed smurf league account has taken more than A MONTH AND A HALF. I'm tired of waiting and want some answers right now.
Please wait and one of our operators will be with you shortly.
You are now chatting with Yeoj CS (Customer Support Officer) - Customer Support
14:34Yeoj CS:Hi, how can I help you today?
14:34*****:Hi, this is about the 6th time I have contacted the livechat with my issue because it seems like the only way I can actually get in contact with you guys.
14:35*****:I bought a fresh lvl 30 league smurf from a seller trough PA, and days after it was permbanned because the seller botted it to lvl it up
14:35*****:it clearly stands in the TOS that this isn't allowed.
14:36*****::If tried contacting the seller for a replacement or refund but he ignored me
14:36Yeoj CS:Hello *****:
14:36*****::The livechat told me to make a ticket, so I did
14:36*****::a month and a half has passed by now
14:36*****:s:and this issue still isn't resolved
14:36*****::I have been told "will take a week more max" etc. and i'm tired of waiting
14:37Yeoj CS:I see *****:, one moment here so I can further check.
14:41Yeoj CS:As per checking *****: this issue is still on going and its under our mediation team. I will forward a follow up right now. Please expect them to contact you within today sir.
14:43*****::So where is the team at with the issue at the moment?
14:46Yeoj CS:As per checking its still on going and under one of our mediation team. Theyre awaiting for the sellers response regarding this issue sir.
14:46*****::well If he ignored me i'm pretty sure he will ignore you guys aswell.
14:46*****::I mean it's been more than a month and a half, if he hasn't responded by know....
14:47*****::*now...
14:48Yeoj CS:i understand your concern *****: and usually this issue take a bit long since cooperation of both parties are needed. I will forward this now so they can send you an update right now.
14:48*****:kay
14:48*****::and what if the other party ( the seller ) won't cooperate?
14:49Yeoj CS:This order will be closed sir, his account will be permanently suspended sir.
14:50*****::Can't you just force him to give me a replacement? Or close the order and refund me right now?
14:52Yeoj CS:Regarding the refund sir, we cant provide you any since you dont have any insurance in your order. But if the buyer go contacted, our mediation team will be the one to ask that.
14:52*****::can you force him to give me a replacement?
14:53Yeoj CS:If he will provide one sir then thats the best thing we can do but if he insists, he will be permanently out of PA.
14:53*****:s:Okay
14:54Yeoj CS:Is there anything else I can help you with?
14:54*****::No tha
14:54*****:No that would be all
14:54*****::I just hope this issue gets solved soon because i'm seriously tired of waitin
14:55Yeoj CS:Hopefully sir.
14:55Yeoj CS:If you have any further inquiries, please feel free to contact us. Have a nice day!
14:55*****::thanks, bye


There are currently 1 people ahead of you in the queue.
Your Question: This ticket has almost taken 2 months. I'm tired of waiting. I have been on this chat several times to receive "we are working on it, we are close" bs. I was promised an update within a day last thursday and again got nothing. I want answers right now.
Please wait and one of our operators will be with you shortly.
You are now chatting with Len CS (Customer Support Officer) - Customer Support
17:59Len CS:Hi! How can I help you today?
18:00*****:Hi. This is about the 7th time in 2 months I contacted the live chat regarding this ticket because it seems to be the only way I actually hear something from you guys.
18:01*****:It's been almost 2 months since I made a ticket regarding an fresh league account that I bought that was banned days after because the seller botted it to lvl it up
18:01Len CS:I'm sorry about that. Have you replied to our email allowing us to provide the seller your email?
18:01*****:this clearly stands in your TOS that this isn't allowed. I contacted the seller and he ignored me.
18:01*****:Yes
18:02*****:I replied to that email on 5th of march
18:02*****:that's a month ago
18:02Len CS:I understand. I'm sorry that this happened to your account.
18:03Len CS:I'll follow up the ticket for you.
18:03*****:Well I have been told that like 4 times by now.
18:04*****:I have heard "we are almost done", "You'll get an update in a day", "The seller isn't cooperating",...
18:05Len CS:I'm sorry that you feel this way, *****
18:05Len CS:Rest assured that we are trying our best to resolve this.
18:05*****:Clearly you guys aren't because it's been almost 2 months.
18:06*****All I want is either a replacement from the seller or a refund.
18:06*****:I'm not sure how getting this done can take up to two months
18:07Len CS:We're trying our best to get this done. If the seller is not cooperating, then of course, we will take the appropriate sanction towards him.
18:07*****:I was told the same thing last thursday
18:08*****:If the seller has taken more than two months and still hasn't responded
18:08*****:it's pretty safe to say he won't
18:08*****:then why isn't he sanctioned yet
18:08Len CS:We're giving him time to reply.
18:08*****Pretty sure 2 months is enough of time.
18:09*****:And don't give me the "he wasn't online for a long time" stuff because he is still actively selling accounts
18:09*****:every day
18:10*****:So i'm pretty sure he has read your stuff, if you even send any, and decided to ignore it.
18:10Len CS:I understand, *****. I know that the situation is frustrating. But for game account reclamations, we do have limitations in terms of what we can do.
18:11*****:It wasn't reclamed, it was banned due to the seller. And you guys can do everything
18:12*****:You just said you can sanction him
18:12*****:so why aren't you.
18:12*****:How about "give this guy the replacement he deserves or your gettibng banned"?
18:13*****:Or how about you guys do a chargeback on my payment you transfered to the seller? If I understand correctly I paid to playerauctions, not to the seller.
18:13*****:Because i'm tired of waiting.
18:13Len CS: *****before we can sanction someone, we need to investigate it first.
18:14Len CS:Since we haven't finished the process yet, we cannot do anything to them yet.
18:14*****:How is the investigation not done after 2 months
18:19Len CS:I understand that you feel that 2 months is a long time. However, we do have a lot of cases that we also review and investigate.
18:19Len CS:While it may be a delay, we would want to follow the process before we can make a decision to close the case.
18:21*****:You told me the seller wasn't responding. It literaly takes 2 mins to determine from the screenshots that my account was indeed permbanned because the seller botted it 1-30. and if the seller hasn't responded to either me or you for 2 months it's safe to say he won't ever
18:22*****n top of that I have been told that my ticket would get followed up within a day last thursday
18:22*****:and I was told it would be completed in a week when I went on the livechat 3 weeks ago.
18:23*****:my account is permbanned because of the seller -> seller hasn't responded in 2 months, is ignoring -> end of investigation, sanction
18:25Len CS:We do have policies in place before we can sanction him.
18:25*****n top of that, during my first livechat visit. They told me that these were routine tickets, and wouldn't take more than 2 weeks.
18: *****What policies
18:25Len CS:I know it's taking a long time but we cannot just suspend him just because he didn't reply.
18: *****that's bullshit
18:26Len CSlease refrain from using profanity or acronyms for profanity in future responses. As part of our user agreement, we do not tolerate rude, harassing, or abusive correspondence under any circumstances. Your abusive language does nothing to help resolve your issue, which is first and foremost what I’d like to do.
18:26Len CS:I understand that you are upset but if you'll start to use profanity, then I have to discontinue this chat.
18:27*****First off he didn't reply because he's ignoring
18:27*****And if you can't suspend him because he didn't reply, what happens if he hasn't responded in 2 years?
18: *****He's never gonna reply
18:28*****If he hasn't in 2 months, he won't ever
18:29Len CS:If that's how you feel, I completely understand.
18:29*****That's not how I feel, that's a fact.
18:29*****You know very well he won't respond ever if he hasn't after 2 months.
18:29*****While actively being online on PA
18:30*****So tell me, if you can't sanction him if he doesn't respond, what happens if he never responds?
18:31Len CS:To be honest*****, since your account has no insurance, this is the best option that we have for you. Now, if he doesn't respond, we will sanction him but as for the sanction, that is between us and the member since as per our privacy policy, we cannot discuss other member's account.
18:31*****What option?
18:32*****I haven't been giving any options
18:32Len CS:This option is for us to contact the seller.
18:32*****:And even if I had insurance ( Which I couldn't pay for at the time ) I doubt this would have been any different
18:33***** ( I couldn't pay for it because It wasn't offered )
18:33*****And contacting the seller isn't getting anywhere
18:35Len CS:It would be different because you would be getting a refund.
18:36*****I doubt I would
18:37*****You just told me that "the seller isn't responding, so there's nothing else we can/are going to do"
18:38Len CS:I'm sorry, *****. Our role here is limited. We can go to the extent of contacting the seller but since we are a marketplace, we don't really have the money on our hands.
18:40*****So, for 2 months you guys have been wasting my time, telling me that I would get a replacement, otherwise you would be banning the guy
18:40*****And not you are basically telling me, if the seller doesn't respond, there's nothing we can do, and if he doesn't respond, we can't sanction him
18:40*****now
18:41Len CS:I'm sorry if you were promised a replacement but our emails have never indicated that you will be getting one.
18:42*****14:53Yeoj CS:If he will provide one sir then thats the best thing we can do but if he insists, he will be permanently out of PA.
18:43*****this was told to me thursday
18:43Len CS:My colleague said if he will provide but it was never a guarantee.
18:44*****Yeah it wasn't a guarantee but if he didn't he would be permanently out of PA
18:44*****and just a few mins ago you said you can't sanction him because he isn't responding
18:45Len CS:Here's the thing*****. We haven't forwarded him your email address yet.
18:45Len CS:So technically, the whole process isn't done.
18:45Len CS:We cannot sanction anyone when the process hasn't been finished yet.
18:46*****wait wait wait wait, it has taken you a month, to just send him a message containing my email address.
18:47*****Even while last week your colleague told me this ? 14:46Yeoj CS:As per checking its still on going and under one of our mediation team. Theyre awaiting for the sellers response regarding this issue sir.
18:47*****:so your pretty much lying to me right now.
18:48Len CS:I'm sorry but Yeoj was mistaken with the process. Because the case is not with our mediation team. It's handled by an Account Reclamation team.
18:48Len CS:Now, we do have a lot of cases and emails that we're going through the backlog so it does take time for us to follow it up.
18:50Len CS:I apologize if there is any delay and if there was a confusion with the process.
18: *****Look, you have been telling me for half an hour, that the seller isn't responding, etc. and that you can't sanction him if he doesn't respond. Which basically means that you guys support scammers and all the scammer have to do is "ignore your emails" ( if you even send them emails )
18:51*****When I give you evidence from your colleague that you have to ban him if he doesn't respond
18:51Len CS:We do not support scammers but we are giving the seller the benefit of the doubt. If he doesn't reply, then we will do what is necessary towards him.
18:51*****you suddenly see that you guys haven't even send him my email adress
18:51*****You told me 20 mins ago that you can't sanction him if he doesn't respond
18:52Len CS:I did mention that I will follow up this ticket earlier. This means that I will be sending your email address to the seller.
18:52Len CS:He will be sanctioned if he doesn't respond after all our communications to him.
18:52Len CS:I am explaining to your our process so please understand that we need to follow these steps first.
18:53*****You have been telling me that you can't sanction him if he doesn't respond. And you have been telling me that you guys were awaiting the response of the seller. And suddenly you notice that you haven't passed him my email adress???
18:53*****look, i'm not stupid okay, it's fine.
18:53Len CS:No, I didn't notice it now. I did say earlier that I will update the ticket. So I'm sorry if you've misunderstood what I meant.
18:54*****I know I won't ever get a replacement, and that the seller will go unpunished, as he has been for every account he sold that got instabanned
18:55*****Just tell me to let it go, acknowledge that you guys haven't done anything to actually to help me, and have been lying to me.
18:56Len CS:We haven't been lying to you. There has been a confusion as to what the previous representative has said and I am straightening it out for you.
18:56Len CS:If you feel this way, I respect your decision.
18:57Len CS:I'm sorry if you feel that we didn't do anything for your case. But I assure you, despite its delay, we have done our best in this.
18:57*****Except for the fact that you haven't done anything really, you haven't even forwared him my email.
18:57*****Tell me, what exactly have you guys done in 2 months to help my case.
18:58Len CS:We're going around in circles, *****Our support is to email the seller.
18:59*****:You just told me you have been doing your best on my ticket, so I'm asking "what have you guys done so far" ?
18:59*****If you guys really have been doing all you can, this should be an easy question to answer
19:01*****you haven't forwarded him my email adress by now, even while you guys have been telling me for a month that you were awaiting the sellers response.
19:01*****o what have you done during these 2 months?
19:01Len CS:I've already told you that we contacted the seller.
19:02Len CS:There is a delay, I admit that. That's why I apologized for the delay.
19:02*****What did you ask/tell the seller?
19:04Len CS:As for the contents of the email, we outlined to them that the account you bought from them was reclaimed and informed them that they need to resolve this.
19:05*****:Okay so, it's been almost 2 months
19:05*****:and he hasn't responded to that
19:05*****Why isn't he being sanctioned
19:05Len CS: *****,because the process hasn't ended.
19:06*****I know, the "process" can't continue because the seller is ignoring it, so it won't continue ever
19:06*****so it wont end ever
19:07*****o it won't ever be resolved
19:07*****:and he won't be sanctioned ever, because, like you said, you can't sanction people who don't respond right? Even though your colleague said you would, right?
19:08Len CS:I never said we do not sanction who do not respond. I said that they'll be sanction until the process is over.
19:09Len CS:We are giving him the time to reply.
19:09Len CS:If he doesn't, then we will make the necessary sanction.
19:09*****:How much time
19:09*****:tell me
19:10Len CS:For now, three more days.
19:10*****kay
19:10*****:i'll quote you on that
19:10*****:So, in three days I can either expect a replacement, or a sanction for the seller, right?
19:11*****:and this sanction, as you guys have stated, would be being banned from PA right?
19:11Len CS:I cannot discuss to you the details of another account, *****
19:12*****If you cannot discuss what you would be sanctioning him with, how can I know you even sanctioned him?
19:12*****Your colleague has been saying he would be banned, but suddenly you can't confirm this?
19:13Len CS:I'm sorry but we can only tell you what the status of his account is. But we cannot say what is the sanction.
19:14*****:So if I ask for the status of his account right now, and again in three days
19:14*****:would it be any different?
19:15*****:and what are "common sanctions" for stuff like this?
19:15Len CS: *****, we cannot tell you what his sanction will be.
19:16Len CS:I've already gone through this with you. And I cannot discuss internal PlayerAuctions policies like sanctions etc.
19:16*****So you're pretty much confirming what I have known since the beginning : I won't get a replacement & the seller won't get punished.
19:17Len CS:I will not argue with what you believe, *****But I have already explained everything on my end.
19:17Len CS:If you have any further inquiries, please feel free to contact us. Have a nice day!
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That's it, I doubt the seller will be gone from PA in 3 days.

 

PA is not the best place to buy accounts from,
Its better to buy from trusted, well known people here on Sythe

 

There is no way they can accurately prove that the account was recovered, botted prior or subsequently, and who is the current holder. The system is flawed and they know it. They won't take it down because it cuts their profits. Their "reassurance" policy regarding account trading is crap.

 

they can't accurately prove it, however it should be their fault anyways. but it's hard to say wether you botted or not, however like ghast said the system is flawed and they know it

 

it's not the best place to buy accounts from.

 

Nowhere is good for buying accounts, with the amount of resells and people who suddenly decide they want to come back. But yeah, I found out the hardway PA's insurance was fucking stupid when I sold some boosted 2200 accounts (made some WoD accounts, botted them from 90 to 100, geared them, carried them to 2200 then tried selling).

3 Buyers claimed I'd pulled them back (despite having no use for them, I already owned 4 pilots) and in the space of 6 hours I went minus $450. What added insult to injury is obviously I was 450 bucks down (as I'd already spent most of it shopping) and I didn't even have the accounts