Negative feedback post

Hey guys,
Yesterday/today I stumbled on this problem: I was in a situation I was not happy at all about but at the same time what was going on wasn't really a scam too so, I found myself to be powerless.

Now I've been thinking.. Should I post a scam report? No that doesn't make sense.

Should I post my negative feedback in his vouches post? No, because it would end up on page 50 and pretty much just be ignored as everyone scrolling through there are probably people who just posted their vouch.

Now I was thinking, what if people had some kind of link to a thread in their signature/profile which is only for negative feedback. I mean when someone got 100+ vouches I trust that they will pay me but then I wanna know things like: Are they usually fast with paying? How is their customer service? and things like that which vouches can't really tell as everyone going there most-likely is happy with the trade anyways.

Remember, it is just an idea I have came up with and I wanted to share it badly as 1 out of 2 trades I end up being pissed off by some crappy customer serivce. If people knew they could get negative feedback which will end up on their profile forever they would probably treat people better.

Now ok 1337 Total, cool idea but what around the flaws?
I do realise there are alot of flaws like: What if someone wants to ruin their competitions reputation and just post negative feedbacks? To be honest, I'm not sure how to handle it yet as I myself thought of this too just when I was typing this thread. But I will try my best finding a solution for this and I hope we as a community can discuss all the flaws of this idea so we might actually be able to realize it.

Remember, this is just an idea. I do realize it ain't perfect yet, that's why I brought it out here.

~ 1337 Total

 

Bad feedback can always be posting on ones sales, purchasing or vouch thread. As long as it is proper feedback and not just slander.

We advice you to back up your claims by posting screenshots.

 

As James said, if you have to proof to back up your claim, by all means post feedback on your experience. I want to say that 99% of the time when negative feedback is posted, it does not contain any proof that the negative events occurred. In situations like this, snippets of the conversation or even a recording can help out immensely. Posts like "User XYZ is a scammer. Took all my gold and ran" are just accusations which hold no merit without proof.

 

I think his point is with big sellers people aren't going to be able to easily look at the pages and pages of responses on their threads to see if someone's left negative feedback. It'd easily get lost in the mix.

It'd be interesting if people did have a positive/negative feedback % rate somewhere. Like an Ebay/PA customer rating. I'm not entirely sure how it'd be implemented, but perhaps if someone's leaving a vouch they could check a Positive [ ] or Negative [x] box or something as an option somewhere?

 

I disagree with this assessment. I've seen this happen 100% of the time:

> Mad customer posts a bad review on a thread
> OP reports post because it's "ridiculous and unsupported claims and hurts his/her business" (whether it's even ridiculous or not)
> Mod finds the spam report, doesn't give much thought to whether this really is just a bad business, and takes care of it as just another piece of spam
> Negative feedback is removed and the user is warned not to spam with the following line or something similar: "If you have a legitimate scam report against the user, post it in the Report a Scammer section".

In my years, I've never seen it taken care of in another way than that. Granted a lot of posts are "OMFG TRIED TO SCAM, WORST SELLER EVER TAKE YOUR CASH ELSEWHERE", but just as many are level headed negative feedback that are treated exactly like the former example.

That's not to say we need some radical change in business feedback, however. These situations are plenty rare, and usually only end in two possible ways: comment is treated as spam and cleaned up, or the business owner is banned sooner rather than later for getting caught in their scams/shady deals.

 

http://www.sythe.org/suggestions/1445207-do-not-suggest-list.html

If a comment is "scammer beware" or something along those lines it'll be removed but something like "Bought X, went well but user was rude" or "service wasn't completed as fast as I'd hoped" then I leave them. I don't think any legit bad feedbacks have ever been removed via a spam report, at least, they shouldn't have.

 

I like how people are getting caught up in the idea and I like that both sides are thinking with me on this.

I understand the idea and I certainly agree that most people at this moment do not back up their stories. But I think this is because the vouches post at this moment is seen as something positive and people will most-likely just let go of it because they think people don't care or it just gets lost in the mix. And due to they not actually being scammed most of the time they do not feel the need for taking screenshots as they probably sold to this person before. Maybe it's an idea that every person (or at least big sellers) have a negative post thread, now people are more aware of the fact that they have a capability to put out their negative feedback if they actually take the screens, so they might will be more aware of the fact the sellers have to at least be nice to them and treat them fair.

Example: Person A wants to buy from person B.
Person B takes the gold and says they will pay within 15 minutes.
Person B gets real busy and decides to quickly do some more customers before they run to someone else, so ends up not paying for 45 minutes. (Yes, I have this happening all the time. Or they are just really lazy but I think something like this is what's happening)
Person A gets paid but later not within the time they agreed on.

Person A doesn't feel scammed so he probably doesn't feel the need for screenshots because if he posts in the scammers section it would be bs. (I mean honestly I would to just say it flat find that person a whiny bitch too.)

If person A could just post the screens in his post quickly and no-one has to look at it anymore unless they want to theirselves, no time is wasted.

And if this stacks up over time and people get pages full of negative feedback their business will eventually get affected by this, so they will probably think twice about the way they treat their customers.

Keep the discussion going, I think with everyones insight this could really go somewhere! At this moment I feel like the big sellers are getting lazy with their customers because as soon as they got what they need they got all the time in the world as long as they don't scam this person in the end. This is an easily solveable problem which will make sythe users feel more powerfull wish pushes the big sellers to work on better terms with their customers. (And of course if they don't, it would be way easier for new sellers to grow and replace the sellers because of their better service due to the fact they can see what they need to do to have a better service.)

 

Nice observation and good suggestion.

 

While I am not an active marketeer by no means shouldn't all trades be recorded for future records? You may not feel scammed but shouldn't you at least have temporary records to hold on to during the trade to make a report just in case things go south? At least that makes sense to me and how I would operate if I traded actively. If you feel the service is bad then you should proactively take screenshot to warn others, then you can post negative feedback and detail it with screenshots. I know that if I was searching a feedback thread I am going to the last 5 - 10 pages and if I see more than 3 or so posts in those pages that are negative feedback then I have second thoughts. If there is a long post with screenshots and such then I will definitely take notice. I am just trying to be logical and pragmatic.

 

This is my opinion as well. I think the real solution would be to clear up the ambiguity about this. Maybe posting negative reviews are allowed, but accusing someone of being a scammer without proof isn't. If I say "I had a bad experience with this user, he had shit customer service" it should stay there instead of having a mod review it.

Anyway, I've always been in support of an actual feedback system...

 

After rethinking the whole thing I think the negative feedback post on itself may be a little too radical of a change. But maybe we should make stickies somewhere making people aware of the fact that their negative feedback (If proven of course!) maybe also be posted in a vouch post. Most people are aware of this but at this moment I feel like most people don't do it because they aren't aware of how much this would be appreciated by the community. (Again, if proven of course!)

Although I still think most of it would end up in the mix, I do believe this would be a great thing to do as a community. Even if it's just to get the whole idea started that people also can post their bad experiences even though they are not scammed. (And again.. If proven of course!) Right now every, let's call them "smart person" isn't gonna spam the report section with their bad experiences and they feel like their bad experiences aren't appreciated in the vouch posts. Which we can change easily if we explain that a negative feedback is easier to prove then a report due to them not being scammed. Since you don't need pictures of the trade it'll be much quicker to gather just this single screenshot, because in most cases it's just due to delays or bad customer support.

Maybe by posting a sticky we could just give it a push so that people are reminded again that all together with 20 bad vouches over 200 total vouches most people are gonna think twice before buying. In that case if a business is really working bad will be out of business soon while businesses that might make a slip here and there once evere few hundred vouches won't be affected by this as much. (Because it just gets lost in the mix, which should be acceptable as this most-likely was just a simple mistake)

I would like to thank everyone for their insights and please keep it all going no mather what your opinion is. I'm think I keep getting a better picture of what the community is thinking about this subject in overal!

 

I think a simple + nuetral - system would be nice for submitting reviews on people, much easier and tidier than endless pages on vouch threads?

I honestly don't know all that much about it just throwing in my 1 cent

 

Feedback probably will never happen, has been debated countless times.

I have no issues with negative feedbacks, I've never deleted ones that weren't "omg scammer dont trade". So, I have no problem (personally) clarifying this across the staff team as that's how I've always believed it to be done.

 

I'll bring this up with staff shortly