How to Delete Recovery Questions! do this before Selling accounts.

To remove the recovery questions from any account, please follow the following steps:

Step 1: Go to runescape.com and on the top left corner it says support, once you have clicked support it says password support, click it.
then it says recover password ect.

Step 2: You will now be prompted to provide your username or the e-mail address you use to log-in to your account. Type in the information and click submit.



Step 3: Whether you have an e-mail registered to the account currently or recently had one, you will be prompted to provide that e-mail address. It will state you have two attempts to get it correct. Don't worry if you don't because it will just move on to the normal recovery information screen after you fail two times. If you enter an e-mail address it likes, it will say they have e-mailed you. Check that e-mail and click the link. At this point it will either provide you with a screen to reset your password or it will provide you with a screen for all the recovery information you normally have to provide. If it provides you with the reset password screen, simply look at it and move on to Step 5. If it provides you with the provide more details screen move on to Step 4.






Step 4: Either you failed to provide an e-mail it liked two times or you clicked the link in the e-mail and you need to provide more information. Now fill out all the information it requests to the best of your ability. At the bottom it may ask you for an e-mail. Make sure you provide one you can access because you will need it to track the recovery request. Click submit and within 10 mins you will receive a message indicating whether it was granted or denied. If denied, repeat steps 1-4. If accepted, move onto step 5.

Step 5: Your request was accepted! Congratulations. You must now click the link in the e-mail and you will be prompted again for the log-in username or e-mail. It will then show a screen saying "Success" and requesting you to provide a new password. DON'T DO IT! Simply look at the screen and X out of that window.

Step 6: Go back to the runescape.com screen and repeat Steps 1-4. This time you may notice it is the same process, but instead of a normal recovery process it will stated "Locked Account Recovery." Because you haven't changed the password from your previous request, your account is now indeed locked. Instead of going on to step 5 after you successfully complete steps 1-4 again, please move onto step 7.

Step 7: At this point you should have received an e-mail stating your "Locked Account Recovery Request was Successful." If it is denied, keep trying. You need to remember that locked account recovery requests are sometimes harder to accomplish then regular recovery requests because Jagex believes someone else other than the original owner is using the account. In the e-mail stating you were sucessful, click the link. It will prompt you again for the username or e-mail log-in information. Once provided, it will state "Success." This is where you provide a new password and click submit.

Step 8: Once you have completed this, log into your account and you will be amazed to see your Recovery Questions are once again "Not Set." Congratulations.




Thank you again.

 

didnt know its so hard

 

I actually don't think this works anymore I've seen this guide before but when I tried it with the new recovery layout system it didn't work has any1 had this work for them lately?

 

i wudnt post it if it didnt work, i tryed it and it does work.
the last photo is mine from 5mins before i posted it

 

trying it again I was looking for the buttons from a different screen lol

Edit: got it to work thanks man

 

You should really include "Only try if you are the original owner of the account" Because normally you would have a hard time unlocking it, if at all

 

Tried this, waiting account to unlock. Ill edit this post if it will work.

EDIT: Thank you so much. This actually does work and will help ALOT of people with removing them!!

 

Wow... I wish I had found this yesterday when I was selling an account. I had read over some guides beforehand and thought I knew how to remove the e-mail and recovery questions, and it proved to be much more difficult than I thought. I think this was mainly due to the new website layout and some minor changes they have made.

 

got it to work, thanks should go in free guides!

 

If you don't have the info to recover it, you probably shouldn't be selling the account.

 

Got ti to wrok , good

 

Tryed it just before with my rare name and it got locked but not with the email. And my recovery questions changed?

 

Weird thing , never happened to me.

 

In the lock appeal the recoveries are different to the ones I set. Weird right

 

Thanks for this man really needed it

 

Jagex has made it alot harder to recover accounts now. Still trying to unlock the account and the only reply is 'Not detailed enough'

 

Thank you didn't know this.

 

Thanks buddy!