PurpleGP Bad Trading Practices & Allowing others on my account

Hi,

This is less of a scam report, more of a report of shady trading practices & allowing other people on to my account other than my worker, without my consent.

I posted this on another thread relating to a very similar incident because I thought it was directly relevant. But was advised instead to make a separate report, so I'll put everything here instead.

I ordered a service of 4x 100% Purples from PurpleGP for $300. They completed the first 3 purples, then the they completed a raid that they got a white light but a very low amount of points in the raid compared to other runs (and still used my chins).

They then continued to lie to me about what happened, claiming many different reasons, each of which changed when I proved that couldn't be the case, and changing the lie - including:-

- "Its all RNG btw" (the points are not all RNG, as we later learn)
I told them it clearly isn't RNG and that the account had obviously died and wasted my chins for that run. So they left this lie in the dust and moved to the next one.

- "Ah yes its because we didn't actually do all DPS rooms because its a 42 defence account and we couldn't use longrange"
I explained this was also a clear lie (and an outright one because they're claiming something that objectively didn't happen) because all of the chins got used. So the chins were thrown somewhere, clearly in the room. The worker then had to check if the chins had been used, because it was his partner on the account not him (we'll get more into this shortly).

- "After investigating, they did actually die"
Clearly proving that everything before that point was an outright lie to try and cover up their mistake. In that process, also exposing that people who weren't my assigned worker were let on the account.

The lies are a huge problem, because it shows that they're more than happy to lie to their customers to cover up their mistakes at the expense of the paying client.

The even bigger problem, is the fact that I gave my details to a worker specifically (in a note that was supposedly self destructing after him receiving it). They then took those details, gave it to their partner(s) and let them log on to my account at will.

Image showing him having to check with his partner, who was on the account instead of him, if the chins were gone:



Image showing him admitting that they did in fact die, somehow didn't notice having to re-run back through the entire raid from the start (?) and not mentioning the fact that they'd told me repeated lies before it of things that now clearly were completely fabricated:



GIF collecting his UID:



I originally asked for a 25% refund on the order, to cover the 1/4 of the order not yet completed and would just take my money elsewhere. He said I couldn't have it, then said I agreed to a 50% refund at best - and gave me the ultimatum of letting the worker rectify or taking a 50% reduced refund.

I decided, given the circumstances, it was fair to just let the worker correct it and move on.

I even opened a ticket and asked for my referral cashback for my friend that they had mentioned earlier (who also recently made a report), they gave me the cashback and added it to my wallet, but then I came to my senses and realized that they'd done this once and I couldn't trust them. So I didn't place another order and instead went elsewhere and placed the order there, for the same thing.

I had no intention of making a report on this, because although I knew what they were doing is clearly wrong and against Sythes trading standards, I didn't want the hassle. But once my friend reached out letting me know he'd had a similar problem and they were also refusing to help him with a refund on uncompleted work, I decided its worth the time.

I'm expecting nothing from this - I don't want a payout. I simply want to expose the clearly shady business practices in that server. Their use of other 3rd party workers on accounts that are not authorized. They lied to me, over and over. And if I hadn't pushed, they'd have been happy with me just believing whichever one they told that stuck.

I have access to a full ticket transcript if anybody needs it, I'm sure Purple can give one to you also.

Please reach out with anything you need to help move this along.

 

Also worth mentioning that although the other report didn't have sufficient evidence alone for them letting 3rd parties/other people on customers accounts, it should at least be kept in mind - as this is a repeated clearly a repeated pattern.

Not that I think this report needs the support, because it's there in black and white either way.

 

Hello @Techie

I believe this report is nothing more than an act of retaliation after I removed both him and his friend from my server following the previous incident, despite the fact that I had already completed all of the services they had purchased.

His current claim is unfounded. He is demanding an additional $75, even though he has already received everything he paid for. He was fully aware of our pricing and the agreement before placing his order. The total value of the three paid drops was $300 However, he only paid $285 because he received a $15 referral credit after inviting his friend, as agreed under our referral program.

Our agreement was straightforward: Buy 3 drops, get 1 free. He paid for three drops and received those three drops. The fourth drop was a complimentary bonus, not something he purchased or was financially entitled to claim compensation for.

It is also important to clarify how our Mega scale service operates. The service is handled by a team of 3–4 people, with each member assigned a specific role. Only one trusted worker has access to customer accounts; no other team member can access them. As with any professional boosting team, workers often remain focused on their tasks for several hours at a time before taking a break. Therefore, delayed Discord responses should not be interpreted as negligence, especially when the service is progressing normally and no issues have occurred.

Despite all of this, we still honored our offer and provided him with the fourth drop free of charge After receiving it, he explicitly confirmed that his account was secure that the service had been completed successfully and that everything had gone well

What makes his current accusations even less credible is that, after thanking us for the service, he later opened another ticket requesting four more drops at the exact same price If the previous service had truly been as problematic as he now claims, it would make no sense for him to return and place another order under the same conditions.

For these reasons, I respectfully believe this report lacks merit and is motivated by personal retaliation rather than any genuine issue with the service provided.

The final decision is, of course, yours. If you would like to review the full context, you are welcome to join my server where all conversations, tickets, and evidence are available and documented clearly.
1-when he open a new ticket to as about more 4 purples
https://i.imgur.com/oRJTqrO.png
2-when he thanks us
https://i.imgur.com/LXqEP27.png
3-when he ask about Price for Each purple and confirm for 100$ ea
https://i.imgur.com/rTOicjy.png
4-This order, as described, is three plus one free
https://i.imgur.com/gCECKLi.png
5-This shows that he only paid 285, not 300.
https://i.imgur.com/UFcUBwQ.png

 

You removed me after I made this report by the way, feel free to have the Staff team check the logs. Not beforehand, so this wouldn't be an act of retaliation for removal from the server. In fact, you removing me from the server was the act of retaliation against this report.

To prove that is a lie, here is you not even wiping the $7.50 balance until the day after this report, then removing me from the server afterwards:



As far as the pricing goes, you can try and spin it however you like - but even if it was $1000 x10 purples - for 1 drop & 9 free and the account got banned on the first raid, you'd be liable to pay back for the uncompleted raids at equal value of $100 each, not claim the first raid cost $1000 so the service was complete. That logic makes no sense. The value of the trade was $300 for 4 purples, so each purple held a value of $75.

You told me it was $100 per purple, but cut out the part where we say its $300 for 4 purples. $100 per purple is your flat rate, but if I ordered 3, I would get +1 included. Taking the overall price to $300 for 4 purples, or $75 each.



Also, whether or not you believe the claim to $75 was justified or not - we can not talk about that and talk about whether or not you believe that repeatedly lying to your customers is good trading practice? Or inviting in my "worker" to a ticket, having me send them my details in a personal note that self destructs so only they have access, then having 3rd parties that I've never heard of log on my account.

This isn't a thread about the $75, its a thread about your repeated lies and use of 3rd party workers that I've never heard of or met, after being explicitly told Eltba was my worker.

Eltba sending confirmation screenshots of him logging in to my account in the ticket, after me sending him the details:



As far as the service being completed successfully, I already confirmed that was the case, after back and forth between us and you telling me I couldn't have a refund on the final purple. I also confirmed I did open another ticket to potentially order another set of purples, but then quickly came to my senses and went and ordered it elsewhere and paid more for it. So your claim I was actually happy with the service is insanity. I literally went somewhere else and paid more for it to avoid your service.

Now I'll post the ticket transcript:

1) He "forgets" to send the screenshot of the loot (the one and only time they messed up, very coincidental). He just @'s me to tell me he's off.

I then ask him what the loot was and he says 'White' then sends the screenshot with 50-60% of the usual raids points roughly.



2) Him telling me that its actually just RNG, the first lie:



3) Him realizing it wasn't going to work, having to check with his partner if he'd used the chins, lying to say the iron didn't die, me calling him out on the obvious lie and him just telling me to "chill bro":



3) Purple jumping in to sew another lie, claiming the account hadn't done all of the rooms because it was a pure account. Even thought they'd already done 6 raids on this acc so far (and apparently it's only 1 person that ever logs in), but they'd somehow forgotten they couldn't do the rooms after 6 raids of doing those rooms over a few days.

What makes this even worse, is this one is just an objective lie. They're claiming they didn't do the rooms and they literally did, as they later confirm. This is a full attempt to maliciously lie to me to cover their mistake. Once they finally realize they're not going to get away with the lies, they stop trying to lie and just want to have the situation rectified:



4) Our discussion on discord and me explaining that I'm going to wait to see how this gets resolved and then post a report on Sythe. My problem was never with the mistake, it was with the repeated lies that were told maliciously to try and cover up their mistake. Even stretching up to the owner of the server.



5) Final part of our discussion, me explaining that the server repeatedly lied and him taking zero accountability for that and just telling me to relax and that I couldn't have a refund because the final raid was "free". Offered no other resolution. I then explained that I'd let Sythe decide and he told me in the ticket that now I could have a 50% refund as their TOS states.



He directly contradicts himself when saying I can have a 50% refund. Because apparently the value of the final raid is zero (being "free"), yet he then offers in the ticket to give me a 50% refund of the $75 value, which ironically confirms the raids $75 value.



All of the rest of your post about me thanking you and being happy with the service was just niceties of me trying to assure we both moved on amicably after it being rectified (however reluctantly by me). You and I both know the reason I went elsewhere and pay more was to avoid using your service again. That is as clear as it gets from these screenshots. You can try and post single line out of context screenshots and try to spin them however you like, but I have full logs and full screenshots to provide to prove everything you and your team did to deceive your clients.

I was never going to bring this to Sythe, because I didn't want the hassle and time spent on it. Had my friend not had a very similar bad experience within a week of this one - and be met with the same responses, I'd have just left it as it was.

I think he is hiding behind his TOS to not pay people when they have a valid reason to want a refund.

I also think even outside of the TOS/refund problem, there is a much bigger issue here. Which is that PurpleGP has shown that his workers, his staff and even the ownership are willing to outright lie to their customers and gaslight them when it comes to their orders and completion. Simply taking accountability for their mistakes would have been very easy, for such a small order amount and issue. Imagine the lengths they would go to for orders of much bigger values, should problems arise.

The other huge issue here is multiple people (and people that I've never heard of/met) logging on to my account. My details were provided to my worker in a privnote. My worker posted screenshots in the ticket of him logging in, checking the bank, stats, everything in between. That same worker then goes on to explain someone else was logged into my account using the chins.

I'm sure you've done lots of good business. I have no doubt of it. But the point here stands that what you've done in this case (and likely many other cases that people have just accepted) is completely over the line of the standard held here on Sythe.

To outright lie to cover up your mistakes and have 3rd parties log on accounts that aren't the workers invited into the tickets is simply unacceptable. And it is undisputable that both of those things have happened here, repeatedly.

 

@Techie Went out of my way to post more evidence of some other things.

Wanted to clarify for you and the staff team that this isn't about the $75. I'm not asking for, nor do I care for the $75. The service was completed and the whole thing was rectified.

He handled it terribly and outright maliciously lied to try and get me to not make them take accountability for their mistakes. That's the real issue here.

I also think after all of the repeated lying - I very likely did have a valid claim to a refund of the 25% value of the trade that was incomplete, had I really pushed for it and posted it all here. But even if I didn't, it would never excuse all of the direct lies that came prior.

 

Also just spoken to my friend: You also kicked him after this report went up in retaliation. And didn't even refund him first/reach out for a refund of his service.

He had to reach out to you privately after being kicked to request a refund of what you owed him. Can provide proof of that for anyone that needs it.

 

Yes, they are part of our team, and they have a huge deposit with us. They have been working with me since the beginning of our server.

 

Because he is the team leader, and the situation can work both ways since they sometimes switch roles. The earnings are ultimately divided among all of them, so it does not matter which one of them is listed on the ticket, as they are effectively operating as one team. The customer was aware that they were a full team and that each member had a specific role.

Nothing went wrong, and the customer’s account was not affected or harmed in any way. In the end, he is simply trying to cause problems for me along with his friend. The ticket was completed successfully and everything went smoothly.

 

Would like to just jump in to confirm that I was absolutely not told that multiple people would be logging on the account. I was actually told that I was providing the information to a single worker - even going as far as providing it in a self destructing note so only they would have the information. Did not expect, nor get told about any 3rd parties logging into my account at all. Would love for you to show me where I agreed/acknowledged that - as this is just another attempt for you to bend the truth to fit your own narrative.

I'm not trying to cause problems - I'm highlighting problems that you are causing/committing. There is a big difference. If there was no problems for me to highlight, this thread would have zero merit.

The ticket was completed (in the end after giving me essentially no other choice), but saying everything went smoothly is also completely untrue. Everything posted here is proof that it in fact did not run even somewhat smoothly. Even outside of the 3rd party workers, you've been shown to objectively lie to me as a customer to cover your workers and servers mistakes.

Sorry for the extra text you have to read here Techie, just didn't want him to spin more lies into his narrative without push-back. If I agreed to more than one person logging into my account, let me know where. I'd love to see it. Feel free to address the reasoning for all of the repeatedly changing and evolving lies covering your mistakes too, while you're at it.

 

I can provide you the full transcript, most of it is included in the screenshots above but I can send you the whole thing on discord directly from the ticket tool.

Could you pm me your discord and I'll add you/send it. Or you can add mine!

 

I’m only explaining the situation in full so there is no misunderstanding. They are part of our team, and we are fully aware of who they are. However, there is not a single piece of evidence showing that your account was accessed by anyone other than the assigned worker.

Our system only allows the worker assigned to the ticket to access the customer’s account information. Even I, personally, do not have access to that information.

You’re more than welcome to join our server and verify everything yourself. You can check how our system works and see the process firsthand rather than making assumptions about something without evidence.

 

At least you're showcasing that you're willing to outright lie to the staff here too. There is literally evidence in the screenshots that the assigned worker in the ticket let somebody else on the account. Do you really think you're gonna be able to just gaslight people and say things aren't happening with actual objective evidence showing otherwise? I'm so confused at what you're going for here.

Now to your actual point: Your system doesn't actually stop anything - my information goes to the worker in a privnote (just an external site that works similar to snapchat pictures, where they can only be viewed once then not again), then it self destructs. But your system doesn't stop your worker from sharing that information with 3rd parties. They have to manually take down the information either way. It is literally just a text note that they take the information from. Your system wouldn't stop them from sharing it whatsoever.

Also I just noticed I can just paste the link to the ticket in your dm's @Techie

I'll send it to you right now.