Scenario 2: Jill has bought a new computer and after unpacking it and setting it up she rings the manufacturer’s helpdesk with a problem. Jill has connected her old printer to the new computer, the same way as her old computer, but it won’t print to it. She says she is okay with technology, but isn’t an IT expert. After some probing Jill says that the printer is quite old, and that the drivers disk that came with it does not mention Windows 7 (what her new computer runs). Guide Jill through the problem using the 6-step cycle. Step 1 – Identifying the problem _____________________________________________________________________ _____________________________________________________________________ Step 2 – Analyse Problem ____________________________________________________________ _____________________________________________________________ Step 3 – Identify Possible Solutions ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬____________________________________________________________________ ____________________________________________________________________ Step 4 – Select Possible Solution ____________________________________________________________________ ____________________________________________________________________ Step 5 – Implement (assessed later) Step 6 – Evaluate _________________________________________________________________ _________________________________________________________________
