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Thoughts and help.

Discussion in 'Help & Requests' started by Lord LaLa, Jul 9, 2011.

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  1. Lord LaLa

    Lord LaLa Guru

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    Thoughts and help.
    Right, basically i bought an item off a website for neopets which i thought would have been sent to the account yesterday. I never received the item then, and earlier today the website i bought the item off seemed to have been shut down so i opened a dispute through paypal but now the website seems to be back up. Their "live chat" is offline and ive had no response to either the dispute, or the original email i sent to them this morning before the website seemed to have went offline.

    Wondering what i should do, whether to escalate my dispute on paypal to a claim, or wait it out till Monday.
     
    Lord LaLa, Jul 9, 2011
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  2. The Black Tux

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    Thoughts and help.
    Wait, you have 45 days to escalate the dispute anyways.
     
    The Black Tux, Jul 9, 2011
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  3. Egu

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    Thoughts and help.
    I agree. I think that you should wait, and if the transaction hasn't gone through, then simply do your business.
     
    Egu, Jul 9, 2011
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  4. Lord LaLa

    Lord LaLa Guru

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    Thoughts and help.
    thanks might give it till the middle of next week and then escalate my claim. I think if their live customer service is offline constantly till Wednesday next week then it will start to seem fishy.
     
    Lord LaLa, Jul 9, 2011
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  5. DMR

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    Thoughts and help.
    Are they a trusted site and are they known to deliver? If yes, don't worry too much as there might be an issue with the site's servers. Wait it out till a little later as you have 45 days to post a dispute. Do some review on the site and see people's satisfaction. That should give you relief of whether they're scamming you or a error occurred regarding their servers.
     
    DMR, Jul 9, 2011
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  6. Revolight

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    Thoughts and help.
    Neopets seems trusted (they have been around for awhile), so I would just wait it out.
     
    Revolight, Jul 9, 2011
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  7. Lord LaLa

    Lord LaLa Guru

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    Thoughts and help.
    its not neopets itself, its a separate site selling neopoints, items e.t.c. The site was down earlier, and is down again. Ive emailed the sales team and have had no response either.

    I already opened a dispute earlier today when the site went down the first time, but im giving them till next Saturday to either refund in full before i escalate my dispute into a claim.

    Just pissed me off, think from now on im going to use this site for neopets as well, as ive given my old acc to my lil sis who i wanted to surprise with the item tomorrow after she gets back from her dads but it doesn't seem likely now.
     
    Lord LaLa, Jul 9, 2011
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