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Reset password ' need authentication

Discussion in 'Dispute Forum Archive' started by Guest_recklessmatt, Dec 20, 2017.

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  1. Guest_recklessmatt

    Guest_recklessmatt Guest

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    Reset password ' need authentication

    Thanks reset password and can log on. There's an authenticator that was set which I can't get passed. Can I get that disabled so I can set my own up? Thanks
     
  2. Sun

    Sun Yankiee
    Retired Administrator Crabby Pirate Legendary

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    Two Factor Authentication User
    Reset password ' need authentication

    Can you post from the same IP as before please?
     
  3. Guest_recklessmatt

    Guest_recklessmatt Guest

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    Reset password ' need authentication

    Hi this is my phone I.P. For the authenticator reset. Thanks.
     
  4. Guest_Recklessmatt

    Guest_Recklessmatt Guest

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    Reset password ' need authentication

    So sorry for the amount of posts I've done lol, I have the account but can't get past the authenticator?? I think I've confirmed from home I.P. now, hope this can be fixed soon so I can get on :D thanks
     
  5. Star

    Star Buying/Selling 07/RS3
    Cool Cat Chloe Donor Retired Global Moderator

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    Reset password ' need authentication

    Last edited: Jan 3, 2018
  6. Star

    Star Buying/Selling 07/RS3
    Cool Cat Chloe Donor Retired Global Moderator

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    Reset password ' need authentication

    RecklessMatt likes this.
  7. Guest_recklessmatt

    Guest_recklessmatt Guest

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    Reset password ' need authentication

    Hi I do not longer use Skype, as far as I'm aware, the hacker used my Skype too when doing the scams too, so he probably was the last one to have the details as I didn't use that Skype anymore around the time it taken place, I have messaged you on discord, please please please try and help me resolve this ASAP I need some quests doing :p haha

    Thanks you so much in advance.
     
  8. Star

    Star Buying/Selling 07/RS3
    Cool Cat Chloe Donor Retired Global Moderator

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    Reset password ' need authentication

    I'm just awaiting some information from King and we can move this forward.
     
  9. Star

    Star Buying/Selling 07/RS3
    Cool Cat Chloe Donor Retired Global Moderator

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    Reset password ' need authentication

    I've let an Admin know that you've provided all the information you can.
     
  10. Sun

    Sun Yankiee
    Retired Administrator Crabby Pirate Legendary

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    Two Factor Authentication User
    Reset password ' need authentication

    2fa removed.

    Please re-add 2fa to your account and secure the one-time code somewhere safe in case you find yourself locked out again.

    Like this when you are back.
     
    RecklessMatt likes this.
< 2 step auth no longer have phone | My sythe account has been compromised >
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