Recent content by Vince12

A full refund will not be given. If the customer wants to accept our offer of a 50% refund, we will happily do this. I won't be pressured into breaking our ToS which the customer agreed to prior to making the transaction, and you have no authority to dictate this.

It also seems that ToS might be a foreign concept to some of your staff, as here they are openly breaking them in a public chat, discussing and allowing derogatory terms/slurs. Disgusting. imgur.com

I would also like to appeal this ruling/decision, and escalate this higher. I feel this result is extremely biased, given that you’ve mentioned staff which had no involvement in this and historic incidents. You are asking us to break our own ToS, which does not set a good precedent for our...

Only Burak can do that and he's away for 2 weeks :/

With respect, our Terms of Service clearly state that bans for community guideline violations are not refundable. This is standard across software platforms. Sythe staff are not in a position to rewrite our ToS or simply ignore that they exist, and we do not accept liability where the customer...

I have sent a private DM with a link to the ticket. You'll notice no messages from Ricky are shown in the ticket. This is due to the functionality of Carlbot, and that it deletes all messages from the banned user, including messages within tickets. As Ricky was banned, and then the ticket was...

I’m out of office at the moment. Be back Friday

Bump

Bump

Screenshot of the activity logs. You'll notice that 10 results are displayed per page, and there's 1221 pages. This session log data shows the previous 2 weeks and are then deleted for the sake of server capacity. EDIT: Times will be shown out of sync slightly, due to when the customer opened...

May as well upload the rest of the conversation, no need to crop little parts. Screenshot

We are upholding better standards, by removing toxic members from our community. Maybe if you can learn to respect others, you can come back some day? You're human, as are we. We don't appreciate abuse because your third party service isn't compatible with our client. If it was a defect with...

bump

To note also, the reason for the ban was because the customer was frustrated that their 3rd party product wasn’t working with Storm. This wasn’t a defect or issue with Storm, but the other provider. The customer voiced their opinion towards staff, which was rather disrespectful, and ultimately...

Tried to resolve this amicably with Ricky and unbanned him from Storm. He has instead requested a refund. As per our ToS, we don’t have to provide a refund, however I offered 50% as a gesture of goodwill. This would be refunded to the payment source, which I believe in this case was...