Not limiting their activities to the earthly realm, American and British spies have infiltrated the fantasy worlds of World of Warcraft and Second Life, conducting surveillance and scooping up data in the online games played by millions of people across the globe, according to newly disclosed classified
documents.
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The spies have created make-believe characters to snoop and to try to recruit informers, while also collecting data and contents of communications between players, according to the documents, disclosed by the former National Security Agency contractor Edward J. Snowden. Because militants often rely on features common to video games — fake identities, voice and text chats, a way to conduct financial transactions — American and British intelligence agencies worried that they might be operating there, according to the papers.
Online games might seem innocuous, a top-secret 2008 N.S.A. document warned, but they had the potential to be a "target-rich communication network" allowing intelligence suspects "a way to hide in plain sight." Virtual games "are an opportunity!" another 2008 N.S.A. document declared.
But for all their enthusiasm — so many C.I.A., F.B.I. and Pentagon spies were hunting around in Second Life, the document noted, that a "deconfliction" group was needed to avoid collisions — the intelligence agencies may have inflated the threat.
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The documents do not cite any counterterrorism successes from the effort, and former American intelligence officials, current and former gaming company employees and outside experts said in interviews that they knew of little evidence that terrorist groups viewed the games as havens to communicate and plot operations.
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The surveillance, which also included Microsoft's Xbox Live, could raise privacy concerns. It is not clear exactly how the agencies got access to gamers' data or communications, how many players may have been monitored or whether Americans' communications or activities were captured.
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"We are unaware of any surveillance taking place," said a spokesman for Blizzard Entertainment, based in Irvine, Calif., which makes World of Warcraft. "If it was, it would have been done without our knowledge or permission."
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