[Resolved]

Around four days ago I purchased an account on Player Auctions. It is suppose to be the most secure way of purchasing Runescape accounts. I picked a person with the most transactions and feedback within my price range. The obvious steps to take are to collect proof and send in the ticket to their support staff. I sent this email to their support. I'm able to give them anything they need.

The situation is, Player Auctions have all of the information for recovering the account back as well. They will be find that they cannot recover it back. They can see the obvious resemblances between the account he's selling right this second and the account he already sold me. I've provided them with screenshots to show them me accomplishing the newest stat upgrades while I owned the account. I actually have a picture of me doing jad with the crystal shield he now displays in his newest thread. The fact that he's reselling the same exact account with the same exact email should be proof enough that he has scammed the account back.

Now, the reason for this thread's title is because they're bluntly ignoring my request to take down his listings. Look at this guy's player auction list: http://www.playerauc...rname=fragist19

He's selling 9 accounts right now. I've requested the customer support representative to contact someone to take down his listings until the investigation is over. This was over 7 hours ago and they still have not taken them down. Now, if someone was to purchase an account and did the entire process - the account is not currently flagged. They would be scamming that poor guy out of his money because they didn't take down these listings. They're allowing this guy to scam more. Look at how many transactions he has had. He's probably going to run with over 10k USD from doing this. He's making a shitload just from reselling the same accounts over and over.

Now look at this. Within 5 minutes of research, I find out he's been doing this with his other accounts too:
Account already sold: http://www.playerauc...ayer-108772903/
Account being sold right now: http://www.playerauc...elee-109627881/


I went back to the live support to provide them with the further proof a few minutes ago, hoping they would temporarily prevent him from doing trades until the investigation is done, but nope.

These are the type of responses I'm getting:

They are just giving me automated, standardized, messages in response. The only real information they are giving me is the fact that they won't refund me. They said that most of their Runescape sales don't come with guarantees anymore due to the increase in account scams. Basically, they were telling me "Sucks to suck". Player Auctions is NOT secure and it's honestly a scam. What protection do they give us over a middle man on this website or Sythe or any other website. They give us 0 protection other than we can give ourselves, yet they take a good chunk for the transaction fee. Honestly, it feels like they could scam people easily doing this. They could just create a fake account and sell accounts on it, knowing that they will get all of the money plus the account back without a real person getting banned. It's total bullshit.

If that person is a real person or if it's the company deciding to scam people, it doesn't really matter. It just matters that someone just ran off with 10k USD and it proves that Player Auctions is no safer than this website. I just thought this situation was really fucked up and decided to share it with the community.




UPDATE:

They responded to me with an automated message last night:

UPDATE:

Notice the crystal shield and 1 increased quest point?

This is me doing jad the night before he recovered it back:
http://oi60.tinypic.com/2uxuus1.jpg
Notice the crystal shield he is trying to sell in the second listing of the same account?:
http://oi60.tinypic.com/2uxuus1.jpg
This is me doing the quest:
http://oi57.tinypic.com/o8dovm.jpg

I've spoken to their live support numerous times during the past day and it's pissing me off. They refuse to take down his listings, even with all of the proof I've given them. Another person is going to get scammed and it's completely their fault.

Look at this guy's listings:
http://www.playerauctions.com/offer/myofferlist/?username=fragist19

If he scams another person, then it will be completely playerauctions to blame. I've warned them over and over to take down his listings until the investigation is over and they refuse to do it. I'm honestly starting to feel like the website it scamming people. This guy is going to run with 10K USD. Now, let's look at something else. Someone just told me that it's impossible to resell the same account because they've tried before after the person refunding the money back. They didn't allow him to sell it again because the username triggered something in their system. If this is true, then how the fuck is this guy selling my account over again? That means that the website is ALLOWING it to be re-sold and that the company is the one doing the scam. I'm honestly disgusted. The person was reported when he first started for recovering an account and playerauctions never banned him, only gave him negative feedback for it. That in itself deserves me a refund, yet the only satisfaction that I'm going to receive is getting this guy banned -- when he can just recreate another playerauctions account.



I just noticed the above links are not working now. I'm not sure why?
Here:
Account being sold now: http://www.playerauctions.com/offer/trusted-99str-att-183qp-116cmb-109649541/
Account sold to me: http://www.playerauctions.com/offer/trusted-114cmb-99str-99att-182qp-109383029/


UPDATE 2:

Three people have been scammed during their investigation. They refuse to take down his remaining listings.

UPDATE 3:

They sent me the exact same automated message at their first for a second time. They're not even conducting a real investigation. I'm not sure why in the world they would not be prioritizing this case when the person has already walked away with over 10K USD and is re-selling accounts he has already sold. I still believe the company is using this as a scam.

 

I understand how it works, I've middle man'd thousands upon thousands of USD worth of Runescape trades back when I was younger. You sometime get scammers and you sometime do not. It's the complete fact that they REFUSE to take down his listings and it's been over 24 hours. He's not flagged. He is able to sell the same account over again, when it's suppose to be impossible to do it? How is he able to by-pass that? Only the company could bypass it. The fact that I've spent the past 24 hours trying to get his listings down so he doesn't scam anyone else shows that the blunt regard of their customer safety. They completely refuse any idea of taking down the listings without a real reason behind it.

On top of all of this, he's already been reported for scamming in the past and should have been banned. He has probably already sold the account he sold me before too. When I had access to the account -- I found it very odd that the messages in runescape showed that he has changed the email address around 13 times during the past few months.

P.S. What do you mean 50 dollars? I spent 250 USD on the account.

 

This is the problem. How do you prove it? You can't. They will probably lean towards the person with the higher rating (market wise), and hope they're making the correct choice.

 

You didn't read anything then. He cannot change the account username. They can verify the scam that way.

 

Uh.. How is that verification? I could easily buy an account from someone, change the display name, and claim they took the account back (not saying you did). That is possibly the worst way to verify anything. I assume if he re-sells the account, it should be a dead giveaway. Not sure why they haven't made any action. I've been advocating for the longest that buying runescape accounts on playerauctions is extremely dangerous and unsafe. They won't discontinue it because they profit from the transactions. They don't play the game so they would be clueless on the updated conditions of account disputes, and the procedures regarding such things. This is by no means an excuse on their part, but more of a reason to discontinue the service, save their reputation, and uphold their integrity of safe marketing.

 

I'm not even going to bother reading anything past "Uh.. How is that verification? I could easily buy an account from someone, change the display name, and claim they took the account back (not saying you did)."

You obviously didn't read my post and don't understand how the process works. PlayerAuctions does account transfers like this:

Step 1.) Seller post their account, giving account information to player auctions.

Step 2.) Buyer sends request to purchase the account, giving the money to playerauctions.

Step 3.) Seller send all information about the account to PlayerAuctions including Username, Password, Email, Security Questions, etc. They're required to test and verify the account.

Step 4.) PlayerAuctions sends the account information to the buyer and asks him to verify the purchase.

Step 5.) Once the buyer verifies, they send the money to the seller.


Now, keep in mind that runescape login usernames cannot be changed. The display name can be changed, not the username used to login to the account. The login username was given to PlayerAuctions and given to me. We both know the username of the account. The account was recovered back from me and he's now selling the same exact account on PlayerAuctions. Once they do this process again, they can verify it's a scam because he's using the same login username and they need to do that entire process. There is zero reason for him to be selling the exact same account he just sold four days before. On top of that, it's an exact replica of stats. The only difference can be shown via the screenshots that I provided.

 

yeah almost of all of their accounts get recovered. Teen bought one and it was recovered luckily they had account protection or some shit. He ended up just buying one of mine i think.

 

Relax kiddo. I thought you meant that not changing the display name was a clause as I never mentioned anything about account usernames in the post prior to yours, so there is a slight chance of me understanding what you meant. You seem to hold high expectations for workers who probably can't understand a lick of english. It's pretty obvious they aren't doing in intentionally, they're just inept in handling situations like this.

http://www.sythe.org/market-discussion/1689331-10-reasons-why-you-should-not-buy-rs-account.html

It's never to late to educate yourself.

 

Just the fact that you respond with "Relax kiddo." shows your blunt arrogance. You tried making an argument on their behalf by making the same mistakes as those customer support agents that "can't understand a lick of english". You didn't read the entire passage nor could understand a simple system. Everyone who has some sort of experience with Runescape understands the login process. Why on earth would I be talking about changing nicknames? How would you come to such a conclusion?

It's not about holding a high expectation. The situation isn't that hard to understand. They shouldn't have their job if all they're doing it repeating automated messages to their customers. They could easily use an automated messaging system to do the same job or just not have a live support. They should have some sort of understanding and skill-set to manage a situation like this.

It's not obvious on what their intent implies. Their "main team" responded back with a automated message just like their live support. Neither their team or live support can understand such a simple situation? If the company "ran in multiple countries, used by thousands of players to sell millions of dollars worth of goods" cannot understand this problem, then how the fuck are they even running a business? It literally burns down syndrome in my throat attempting the breath the same air that they do.

 

You're hysterical and belligerent. I already explained why I came to that conclusion and why they're inept in handling situations like this, did you not forget what you said?

It's a two way street. What you give is what you receive.

Their intent is obvious. If you think their plan is to side with scammers, you're definitely wrong. Conversing with you is a pain. As super already detailed, pm PlayerAuctions here on sythe and continue to contact them on their site. Good luck.

 

You came to a conclusion that requires a huge lack of knowledge about both Runescape and PlayerAuctions. That is why is dazzles me how you came to such a conclusion, so I was giving you a second attempt at it.

"Their intent is obvious". If their intent is so obvious, then please explain why they would be allowing him to scam more customers.

http://www.playerauctions.com/offer/myfeedbacklist/?username=fragist19&page=1

They allowed him to sell two more accounts during this process. They are now scamming people because I've warned them numerous times during the past 48 hours to take down his listings. They should be held responsible for these actions.

Update: Another person was just scammed.

 

Ghast just gave you advice on how to follow this up and get something done. The least you could do is actually follow through with what he advises you to do because in reality that is your best course of action.

 

He didn't give me advice on anything. Go re-read the entire conversation. Stop spamming for post count.

 

never too late to educate yourself instead of blaming others: http://www.sythe.org/market-discussion/1689331-10-reasons-why-you-should-not-buy-rs-account.html

 

I'm starting to be concerned about the people who use this website. The ignorance is unreal. You act like this thread is fully about me. It's not even slightly the full discussion at hand. The problem is that the website has helped this person scam over 10 thousand USD. He's still scamming people while they do the investigation on my report.

I understand the risk of buying a Runescape account. Back many years ago, I was a MiddleMan then Super Mod then Junior Administrator of Fagex.net and MM'd billions of Runescape gold. The point is to show that their website is scamming thousands of dollars. It's not only the fault of the seller, the fault is on PlayerAuctions. If you read through my thread, I've complete proof that they're contributing to that "Seller" scam more and more people. During this process he's scammed 7 more people.

http://www.playerauctions.com/offer/myfeedbacklist/?username=fragist19

He even re-sold the account that he sold me. Why on earth are you people trying to turn this into.."Oh you should have never tried to buy an account because you did... we're going to ignore all of the scams and never take action against them."

When has Sythe turned into that? The last time I knew, scammers were punished whether or not they're a large or low scale scammer.

EDIT:

Seven people have been scammed during their investigation and over twenty times I've warned them to take down the listings. You have no sympathy for those seven people who just threw their money away when that website KNOWS the seller is a scammer?

EDIT 2:

Imagine if Sythe had a massive seller that has sold over 10k USD. Then he recovered back all of the accounts he ever sold. He then attempts to sell the exact same accounts on Sythe. Players report this seller and give ALL of the proof needed to the Administrators of Sythe. They know about the situation are going to conduct an investigation. What if they spent 5 days investigating, allowing him to do any trading he wants and refusing those scammed customers to have contact with the potential buyers. Then in 5 days, they realize he's a scammer and ban him. During those 5 days, 20 more people were scammed for around 200 USD each. Sythe would not refund any of them and tell them to suck it up, that's the risk of buying account.

Now tell me. Would you support Sythe if they did that? No. You would not. That is why Sythe has never done that and people continue to come to this website. They're trying to create a scam free environment, banning anyone who has proof against them as a scammer. It's not a perfect system, but at least they take the steps to prevent situations like this. They even keep track of the scammed account usernames.

 

How is sythe supposed to have jurisidiction over a PA scammer?

Either way, the only thing you can do is try to contact PA, which you already have. Not much else. They are after all a large-scale marketplace with many issues to deal with, only thing you can do is repeated communication

 

True, I've been trying to stay in contact with them as frequently as possible. Their live support is actually useless. Their email service doesn't respond at all. I'm trying my best on that end though.

Sythe doesn't have any jurisidiction over a scammer from PA. That's why this isn't in the scamming section. I was hoping to convince a Sythe administrator to read through all of what I have to say, then make a case against PlayerAuction's presence on Sythe. They have an account here and they're advertised as a safe transfer website. I have proof that they are allowing thousands of dollars to be scammed. It's not only the seller scamming people, but PlayerAuctions themselves are helping people get scammed too.

 

PA I know has terrible customer services times and they could really work on fixing that.
If you give them time they will get back to you sooner or later, but try contacting them over sythe perhaps?

I don't use PA because of the terrible customer service they seem to be having.

 

How is PA "scamming", and how can you tell who is getting scammed? Unless you have proof, your claims are just allegations (regarding the 7 others being scammed). Unless he re-sold the account that many times after recovery, which by the way I highly doubt since the account would've gotten flagged for suspicion. I'm looking through the accounts being bought and many don't look identical. The dates between them aren't that long for significant level changes to be made.

The director of Playerauctions (Jacob) hasn't been on Sythe for 15 days (possibly on vacation). The dates in which the accounts are being sold at are in that time frame. Maybe there is an oversight on their end that allows for such exploits, but again, they (PlayerAuctions) aren't scamming.

If users on ebay are scamming, does that mean ebay is scamming as well?

I hope you realize that Sythe and Playerauctions (the company) are not intertwined the way you think they are. Banning the director, does not resolve the issue you're facing, and there is nothing anyone here (other than the director) can do about it other than give you advice. And even if banning him were the only option, he wouldn't be banned based on frivolous claims.